FAQ

Frequently Asked Questions

What payment methods do you accept?

Credit card (Visa, Mastercard, American Express, and others), with secure payment at the time of ordering, or bank transfer.

Which wood should I choose for heating?

Choose dry wood (less than 20% moisture content): oak, beech, or hornbeam offer excellent heating power. See our guide Which firewood to choose?

How should I store my wood?

Protected from rain, elevated, and ventilated, ideally outdoors in a covered area.

What are the delivery times?

Preparation within 1 to 3 business days, plus carrier transit time depending on the selected offer. See our Delivery page.

Can I return a product?

Yes, within 14 days according to the terms on our Returns & refunds page (some products are excluded).

How can I contact you?

boishiverpro@gmail.com — response within 24 to 48 business hours.